Raleigh Electric Redux iE Step Over (2018)

My Redux iE is about a year and 1/2 old and I used daily (5 out of 7 days) for commuting to work. It was stored in my garage at night and in a covered bike room at work. One day a few weeks ago I went out to the garage and realized that the battery was not recharged despite being plugged in so I took the bus. After trying another charger and plugging the battery in following the proper sequence it still would not charge. After repeated attempts to communicated with Raleigh (which is a whole other story) I was advised to purchase another $700 battery from them and given an attachment on how to properly care for a battery. Felt like a big FU to me. My Redux sits in the garage drying my rain gear as I now use my regular non electric bike like I have for years.  Less